Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t

Implements compliance risk management methodologies and framework to drive consistency in analyzing, aggregating, reporting, and managing compliance risks Applies compliance risk management disciplines to identify, assess, mitigate, manage, and report on compliance risks as part of the enterprise wide compliance risk assessment and other compliance risk activities Support

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Support the Compliance and Public Policy Department (Compliance) in the area of real estate lending compliance, including mortgage originations and servicing Perform a variety of research, including federal and state law research and analysis, and general industry and investor research relating to mortgage originations and servicing Perform research and analysis and prepa

Assist the Controls Specialists in troubleshooting technical issues Support the Energy Management and Control Systems (EMCS) department; may work on small projects as well as portions of larger projects Contribute to the accomplishment of tasks/assignments by assisting or collaborating with different levels of staff Make internal customer service a priority in all interac

Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, Power Bi RS, SSIS, Azure Synapse and other related products as applicable and necessary. Install/Configure/Setup/Administer and Maintain production and non production environments. Setup High Availability and Disaster Recovery Plan and test high availability and disaster recovery C

Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, Power Bi RS, SSIS, Azure Synapse and other related products as applicable and necessary. Install/Configure/Setup/Administer and Maintain production and non production environments. Setup High Availability and Disaster Recovery Plan and test high availability and disaster recovery C

Conduct the following for Azure SQL/Azure SQL MI/SQL on Azure VM, On Prem SQL Server, SSRS, Power Bi RS, SSIS, Azure Synapse and other related products as applicable and necessary. Install/Configure/Setup/Administer and Maintain production and non production environments. Setup High Availability and Disaster Recovery Plan and test high availability and disaster recovery C

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities